Shipping policy

Processing Time

As a small, hands-on operation, most orders are made to order. Processing times typically range from 5–10 business days, depending on the item and current order volume. This allows us to ensure every product meets our high-quality standards.

Ready-to-ship items (if available) will be processed within 1–3 business days.
You’ll receive an email confirmation once your order is placed, and another when it ships.
During peak seasons (e.g., late winter/early spring), processing may take a bit longer—we appreciate your patience!

Shipping Methods and Times

We ship primarily within the United States using reliable carriers such as USPS, UPS, or FedEx.

Standard Shipping: 3–7 business days after processing (most common option).
Expedited Shipping: Available at checkout for faster delivery (1–3 business days, where offered).
Transit times are estimates and may vary based on your location, weather, or carrier delays.

International shipping is limited or available on a case-by-case basis—please contact us before ordering if you're outside the US.

Shipping Costs

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. We strive to keep costs fair and transparent while covering secure packaging and handling.

We occasionally offer free or discounted shipping promotions—these will be clearly noted on our site or in announcements.

Lost or Delayed Shipments

We’re not responsible for delays caused by the carrier, but if your package is lost or significantly delayed, please reach out—we’ll do our best to assist and resolve the issue.

How to Contact Us

Questions about shipping, tracking, or your order? We’re here to help! Email us at hello@jugsow.com, and we’ll respond as soon as we can.

Thank you for supporting our small business and understanding the handmade process—we can’t wait for your Jug Sow goodies to arrive!