Return and Refund Policy for Jug Sow

At Jug Sow, we are a small business dedicated to providing beautiful designs and thoughtful goods for lovers of winter sowing. Many of our items are made to order specifically for you, which allows us to offer unique, high-quality products while minimizing waste.

Returns

Due to the custom, made-to-order nature of most of our products, we do not accept returns for change of mind, preference, or sizing issues.

Refunds and Remedies for Issues

We stand behind the quality of our work. If your order arrives damaged, defective, or not as described, we will gladly make it right. This may include:

• Replacing the item
• Repairing the item (if applicable)
• Issuing a partial or full refund (at our discretion)

To be eligible for a remedy:

• You must notify us of any issues **within 30 days** of receiving your order.
• Please include photos of the issue when contacting us, as this helps us resolve the problem quickly.

We reserve the right to request the return of defective or damaged items (at our expense) before issuing a replacement or refund.

How to Contact Us

If you have any questions about your order or need to report a problem, please reach out to us at hello@jugsow.com. We’re here to help and will respond as quickly as possible.

Thank you for supporting our small business—we truly appreciate your understanding of our policy!